Provision of Digital Survey Solution - Voice of the Customer
In 2024, the City of Vancouver awarded “Provision of Digital Survey Solution - Voice of the Customer” (request for proposals PS20230553-TS-RFP) to Alchemer LLC for $794k. 4 vendors responded; offers ranged from $397k to $888k. Source: City of Vancouver open data, Awarded contracts, data as of 23 July 2026.
$794k
awarded between December 1, 2024 and January 29, 2025
The competition
Bids on this competition4bids
Request for proposals, 2024: median bids101 competitions · 11 with a single bid3bidsThe offers
Alchemer LLCAwarded$397kAlchemer LLCAwarded$397kSlalom Consulting ULCNot awarded$677kAcceleration Strategy Inc.Not awarded$730kCustomer Service Professionals Network Inc.Not awarded$888kAcceleration Strategy Inc.Not awardedno priceCustomer Service Professionals Network Inc.Not awardedno priceSlalom Consulting ULCNot awardedno priceAbout these figures
Every response the City published for this competition, awarded first, then by price.
Awarded amounts are what the City agreed at award. What it later paid each supplier is published only in the annual Statement of Financial Information.