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Department of Technology

ServiceNow software for the City

Original title: “Citywide ServiceNow Products” · awarded without competitive bidding (sole source)

$3.3M
paid on this contract in FY2025
$15.0M paid so far, of $28.3M agreed · runs to August 2029
September 1, 2022August 31, 2029
running

Paid to

Carahsoft Technology Corpprime contractor$15.0M

Paid from, FY2025

The fund tells which City account paid. Enterprise funds (Airport, Muni, Water…) are mostly paid from their own fees, fares and rents; the General Fund is mostly local taxes. A special revenue fund holds money earmarked for a purpose, often grants. The fund does not say where the money first came from.

Internal service fund · annual projects59%$1.9M
General Fund · annual projects14%$447,790
Airport fund · operating12%$384,683
Public Utilities Commission fund · operating12%$379,361
General Fund · operating2%$69,558

Paid year by year, FY2023–FY2026

$2.7M in FY2023 · $3.7M in FY2026

Click a year to see its amount.

Type and award

Contract type: Professional services

Award: Sole-source waiver

Next contract in this departmentPublic safety radio system9th of 76 active contracts in this department by amount agreed$28.0M

Contract 1000026636 · Source: Supplier Contracts · every payment on this contract